FAQ
The most common questions about repairs, pickup and warranty, all in one place.
Repairs and pickup
Didn't find your answer? Call 731 555 556 or send us a message.
Is courier pickup from anywhere in Czechia really free?
Yes. We collect your device and send it back to you free of charge. You only pay for diagnostics (890 CZK) if the device can't be repaired or you decline the repair.
When will the courier collect my device?
You choose the pickup day when you place your order. The earliest the courier can come is the next working day. Pack your device carefully and surround it with padding.
I'm in Hradec Králové. Should I book a courier pickup?
No, that would add two unnecessary days. Bring your device to Špitálská 182/3, or give us a call and we'll arrange to collect it in person.
How long does a repair take?
We fix common faults within 1–3 working days if the parts are in stock. If a part needs to be ordered, we'll agree a timeframe with you.
How much does diagnostics cost?
If we carry out the repair, diagnostics is free. If the device can't be repaired or you decline the repair, we charge 890 CZK for the time we've spent on it.
How do I know if a repair is worth it?
After diagnostics, we'll give you the exact price and advise whether the repair makes sense. If it's clear from the start that it's not worth it, we'll tell you straight away.
Which accessories should I include?
For laptops, include the power adapter. Other devices can be sent on their own. If the fault involves peripherals (a printer, wireless devices), let's discuss it in advance.
What warranty do you offer?
We give a 12-month warranty on repairs – 6 months more than the law requires.
Business IT management
IT outsourcing, security, Microsoft 365 and other FIXERS MSP services. For device repairs for businesses, see FIXERS for business.
Which companies is IT outsourcing for?
For small and medium-sized businesses that want reliable IT management without their own in-house team.
How does remote management work?
We use a secure, encrypted connection, so we can solve most problems without visiting you.
Do we need our own server?
We can manage your existing servers, or recommend a suitable solution based on your company's needs.
Can you help us move to Microsoft 365?
Yes. We'll migrate your emails, documents and user accounts so the switch goes smoothly.
Can I view the cameras on my phone?
Yes, via the mobile app or the web, from anywhere with an internet connection.
Do you handle warranty claims and other warranty matters for us?
Yes, we keep track of warranty periods and arrange servicing for the equipment we supply.