Terms and Conditions

1. Who we are

The FIXERS repair service is operated by Nay-Tech s.r.o., Company ID (IČO) 06390331, VAT ID (DIČ) CZ06390331, with its registered office at Úzká 205/11, 500 03 Hradec Králové, registered in the Commercial Register under file no. C 40179 vedená u Krajského soudu v Hradci Králové (hereinafter “FIXERS”). Premises and shop: Špitálská 182/3, Hradec Králové.

Repair service contact: phone 731 555 556, e-mail servis@fixers.cz. Invoicing: fakturace@fixers.cz.

These terms govern repairs and other services that the customer orders on the website, in the FIXERS app, by phone or in the shop. The customer is either a consumer or a business. Where a provision applies only to consumers, this is stated.

2. Ordering and conclusion of the contract

• By placing an order, the customer requests diagnostics and, where applicable, the repair of a specific device. The contract for work is concluded when FIXERS confirms the order (by e-mail, in the app or with a handover report at the shop).
• Prices in the repair price list on the website are indicative and include VAT. We will confirm the final repair price after diagnosing the device. For repairs marked "Price on request", we will let you know the price after diagnostics.
• If the repair would cost more than the pre-approved price (Article 5), we will ask the customer for consent before carrying it out. Without consent, we will not carry out the more expensive repair. If the customer does not agree and the repair is not carried out, they only pay for diagnostics in accordance with Article 4.
• The customer is responsible for the accuracy of the details in the order (device type, fault, contact details). If we correct the details, the customer confirms them in the manner set out in Article 5.

3. Handing over the device

• The device can be handed over in person at our premises, via free courier pickup, by the customer sending it to the address of our premises (using any carrier, at the customer's expense), or at a drop-off point.
• The customer must back up their data before handing over the device. Data may be lost during the repair and FIXERS is not liable for data unless expressly agreed otherwise (e.g. a data recovery service).
• The customer must state whether the device is protected by a password or lock (e.g. Find My iPhone) and provide the information needed to test the repair. Without it, it may not be possible to verify the repair.
• Devices with a swollen or damaged battery cannot be transported by courier. Such devices must be handed over in person.

4. Diagnostics

• Diagnostics (identifying the fault) are free of charge if we carry out the repair.
• If the repair is not carried out (the customer declines it or the device cannot be repaired), we charge CZK 890 including VAT for diagnostics.
• Extended diagnostics: for complex faults (e.g. the motherboard or intermittent faults), the technician may find that extended diagnostics are needed to identify the fault. Continuing with them costs CZK 1,790 including VAT, and we will carry them out only with the customer's documented consent in accordance with Article 5. If the customer does not consent, we will return the device after the basic diagnostics.

5. Price, pre-approved price and consents

• The pre-approved price is the amount up to which the customer agrees in advance to the repair being carried out. The minimum pre-approved price is CZK 890; if the customer selected repairs with a higher price in the order, the minimum is their total. The customer may increase the pre-approved price so that the repair does not have to wait for further approval.
• We will carry out a repair up to the pre-approved price without asking further. We will only carry out a repair exceeding the pre-approved price with the customer's further consent.
• Every consent to a price, a price increase, extended diagnostics or a change of details must be verifiable: given on the website, in the app, via a link sent by e-mail or SMS, or in writing at the shop. We do not record phone calls, so the customer confirms any consent agreed by phone via a link we send them.
• We store consents, including the exact wording, time, channel, IP address and browser, so that we can provide evidence of them. Details are available in our privacy policy.
• If the customer does not respond to the request for consent within 7 days, we will not carry out the repair above the pre-approved price and will contact the customer.

6. Carrying out the repair and parts

• Repair times stated on the website are approximate and apply to parts in stock. For parts that need to be ordered, we will let you know the expected completion date.
• For some repairs, we offer parts of different quality (original, high-quality compatible). The selected quality is stated in the order or quote.
• We will hand over replaced parts to the customer on request, unless they are subject to exchange with the supplier or environmentally friendly disposal.

7. Payment and collection

• You pay for the repair or diagnostics in cash when you collect the device, or in advance by bank transfer on the basis of an invoice.
• We will release the repaired device once the price has been paid. If the device was picked up by courier, we return it by courier to the customer's address.
• We will notify the customer when the repair is complete. If the customer does not collect the device even after repeated reminders, FIXERS will proceed in accordance with the Czech Civil Code.

8. Warranty and warranty claims

We provide a 12-month warranty on the repair carried out and the parts used, unless stated otherwise for a specific part. The warranty does not cover defects caused by mechanical damage, water, unprofessional intervention by a third party or normal wear and tear. This does not affect the consumer's statutory rights. The procedure is governed by our warranty claims policy.

9. Application of screen protectors (films and glass)

We apply screen protector films and tempered glass at the shop or as an add-on to a repair. Types, prices and reapplication terms are listed on the Screen protectors page.

10. Withdrawal from the contract (consumers)

• A consumer who ordered the service remotely (website, app, phone) may withdraw from the contract within 14 days of its conclusion, provided we have not yet begun performance.
• By submitting an order, the customer requests that we begin providing the service immediately. If the customer withdraws after the service has begun, they will pay a proportionate part of the price. Once the service has been fully performed, it is no longer possible to withdraw from the contract.
• To withdraw, simply notify us by e-mail at servis@fixers.cz.

11. Dispute resolution

Consumers may file an application for out-of-court dispute resolution with the Czech Trade Inspection Authority (adr.coi.cz). We handle complaints at servis@fixers.cz.

12. Final provisions

Matters not covered by these terms are governed by Czech law, in particular the Civil Code. FIXERS may change these terms. Each order is governed by the version in effect at the time the order was submitted.