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Warranty Claims Policy

If something isn't right with your repair or purchase, we'll put it right.

This document is a translation; the Czech version is legally binding.

Effective from 1. 10. 2026

1. Scope

This Warranty Claims Policy applies to repairs and services provided by the FIXERS repair service and to goods purchased in the FIXERS shop (Nay-Tech s.r.o., Company ID (IČO) 06390331). It supplements the terms and conditions. It does not limit the consumer's statutory rights arising from defective performance.

2. Warranty

  • We provide a 12-month warranty on the repair carried out and the replacement parts used, starting from the date you collect the device, unless otherwise stated for a specific part.
  • Goods purchased by a consumer are covered by the statutory 24-month warranty period, starting from receipt.
  • The warranty covers the repaired part and the work carried out, not other faults of the device.
  • The warranty does not cover defects caused by mechanical damage (e.g. a drop or a crack), liquid, unqualified tampering or repairs carried out elsewhere, improper use, or normal wear and tear (e.g. batteries, screen protectors).

3. How to make a warranty claim

  • in your customer account (the fastest way – you can also track how your claim is progressing),
  • in person at our shop at Špitálská 182/3, Hradec Králové (Mon–Fri 9:00–17:00),
  • by e-mail to servis@fixers.cz or by phone on 731 555 556 (we will then confirm the warranty claim by e-mail).

Please give the original order number, a description of the defect and what the symptoms are. You can hand the device over to us in person or via free courier pickup.

4. Handling of claims

  • We will confirm receipt of your warranty claim and state the date on which it was made.
  • For consumers, we will settle a warranty claim no later than 30 days after it is lodged, unless we agree on a longer period.
  • We will settle a justified warranty claim by repairing the device free of charge, replacing the part, or, where applicable, by providing a discount or refunding the price of the repair.
  • If a warranty claim is not justified (e.g. a new fault unrelated to the repair, or mechanical damage), we will explain why and offer a repair at the standard price. We do not charge for shipping in either direction for a rejected warranty claim.
  • We will notify you of the outcome by e-mail or SMS and in your customer account.

5. Out-of-court dispute resolution

Consumers may contact the Czech Trade Inspection Authority (adr.coi.cz).