Deleting your account and data

In the FIXERS app

1. Open the Account tab.
2. Tap Delete account and confirm.

Your account will be deleted immediately and you’ll be signed out.

By email

Email us at servis@fixers.cz from the email address you sign in with, using the subject “Account deletion”. We’ll delete your account within 30 days and confirm this to you.

Messages from chat, Messenger, Instagram and WhatsApp

If you’ve written to us via the website chat, Messenger, Instagram or WhatsApp and would like us to delete the conversation, email servis@fixers.cz with the subject “Message deletion” (or tell us directly in the same conversation). Let us know which app you used and the name or number you wrote under. Within 30 days, we’ll delete the messages, attachments and profile name stored on our side and confirm this to you. Messages relating to a repair order or warranty claim that’s still in progress will be deleted once it has been dealt with.

You delete your own copy of the conversation yourself in the app concerned (Messenger, Instagram, WhatsApp); we have no access to it.

What gets deleted

• your account login,
• saved devices and pickup addresses,
• devices registered for push notifications,
• your consent to marketing communications.

What we keep and for how long

• Details of repair orders, warranty claims and consents given, kept for the warranty period and statutory limitation periods, for no more than 4 years after the repair order is completed.
• Invoices and accounting records for 10 years, as required by the Czech Accounting Act and VAT Act.

Find out more in our privacy policy.